Nowadays it is hard to find any business sector that would not require input and processing of questionnaires, forms and reports. And lately it also became evident that mobile solutions give incredibly high yields to the investments made in the state-of-the-art technologies.
The Palm SURE mobile system delegates full power of the SURE system to your remote representatives and field staff.
The impact of this solution on the business development cannot be too strongly emphasized.
This solution gives you a true mobility. Insofar as PALM is a pocket-sized handheld, you are getting a solution which is always at your fingertips. PALM solution would be too handy for your palm to ever return to the cumbersome paper routine, when preparing and processing your forms and reports.
Moreover, modern technologies of data transfer will allow your staff to transmit all filled questionnaire, forms and reports remotely without visiting your office.
Such a fabulous concept has turned into a real and tangible product, which produces fabulous yields. For example, it allows you to conduct the express population survey in various regions with the results obtained, processed and summarised in a few hours! On the other hand, the required form (e.g., an insurance form) can now be filled in the real time scale during a meeting with a client, whereas your handheld provide simultaneous and automatic check-up of the semantic and logical correctness of the information input.
Field representatives will find it easy and quite handy to provide daily reports on their work activities by filling in the results of their visits to clients.
When conducting marketing research of particular shops by the order of large-scale companies, you wouldn't bear any costs on mail delivery for the form transfer or recruit any office staff for the input of these questionnaires.
Office managers can monitor the work activities of their field staff by their reports, hire occasional workers using procedures that require filling of questionnaires and forms, organise work with visitors for the purposes of social services - and a lot of other options!
Let us see what exactly can be provided by the Palm SURE solution:
Simultaneous improvement of the field staff labour productivity and quality.
Now the process of filling-in questionnaires and forms would not be postponed, but be conducted during your interview with a client/respondent. It so is convenient to fill in the form constructed in the question-answer mode in the real time scale, when it is still possible to obtain more specific information or correct logical errors!
Moreover, with no desk space required to fill a paper form, the interviewer gets more flexibility and input speed. Palm SURE supports the same input quality as the office system, thus providing a simultaneous improvement of labour productivity and quality.
Company income increase due to the time savings in the office data processing.
The Palm SURE software allows all the latest versions of templates and questionnaires to be received by PALM, as well as all filled questionnaires to be transferred to the office in a few seconds. Thus, it is possible to transmit the questionnaires both via modem/land phone lines and via GSM/GPRS connection. The Internet connection will also allow you to synchronise the data with your office, without bearing the costs of long-distance phone calls. But this is not the limit yet! You can furnish your Palm with network functions: and if you work with clients at your office (e.g., social service) - you can enjoy the reduction of the cumbersome process of data synchronisation to a simple one-button-click operation. As one of such simplified solutions of data transfer, you may just insert your Palm device into a desktop synchronisation cradle.
Mobile staff management.
The Palm SURE software is fully administered from the office. Only in the office-installed workplace one can set up the list of users authorised to use the system remotely. Then the system administrator sets the list of templates for questionnaires and forms, which will be accessible for these remote staff users. On the other hand, all filled forms and questionnaires are stored in the office separately for each sender, which makes it possible to check data for each particular remote representative.
Cost-effective solution. Quick and risk-free return of the investments in technology.
PALM handhelds are now available for a price below 100 US dollars. Palm SURE software can be installed practically on any handhelds from diverse manufacturers with PALM operating system. This insures your investments in technology, because you purchase a software solution and do not depend on the hardware producer. Moreover, the share of PALM handhelds in the world production is prevailing and still ascending! Therefore, PALM handhelds are increasingly used as daily routine organisers (list of contacts, schedules, time-tables, e-mail, etc.) and become an integral part of any business management. Such multipurpose applications minimise one's hardware investments, but an actually drastic cost reduction is achieved when you install the Palm SURE software: questionnaires are simultaneously filled in, entered into PALM, checked, and remotely synchronised.
In this case, service quality improves especially because you concentrate all the functionality of Desktop SURE in a pocket-sized handheld device - thus, all questionnaires are entered easily and conveniently with automatic navigating provided, as well as a check-up of the input semantic and logical correctness. See Desktop/Notebook Sure.
All base functionality of the "large" system oriented on the questionnaire input is fully supported by a "small" handheld.
Finally, field staff would require no more than one introductory lecture to start using this system. The latter is achieved by a smart Touch Screen interface designed for common users, instead of "computer wizards". The user can see and use all capabilities presented on the PALM screen, and the software smoothly "walks the user through menu" from one function to the other.
Palm SURE
Features
Hardware requirements
